Dryden Fiber is a Municipal Internet Service Provider operated by the Town of Dryden.
Dryden Fiber seeks to provide a low cost, state-of-the-art internet service for all residents.
Fiber optics offer speed and capacity that can accommodate evolving technology. This future-proof
infrastructure will last decades and provide advancing speeds for our customers.
Please refer to the 'MAP' in the main menu.
Our service levels and prices can be found under'SERVICES' in the main menu. Dryden Fiber will continue to look for ways to lower
costs for residents. Dryden Fiber’s revenue stays in Dryden and is directed back into the project, not to
shareholder profits.
Please refer to 'SERVICES' in the main menu.
No installation fee is charged for installations less than 500 feet from the road or street. Distances
beyond 500’ will be negotiated with customers on a case by case basis.
Provided is a Fiber Optic Modem with an Ethernet port and single Plume SuperPod with WiFi 6E.
Subscribers to Dryden Fiber can receive one (1) Plume HomePass unit included in their monthly fee at no additional charge. For subscribers who would like additional Wifi Plume units, the fee is a one time purchase fee of $95.
Plume SuperPods provide cutting edge WiFi6 for use with in your home or business with Dryden
Fiber. Dryden Fiber customers enjoy Plume’s exceptional products and service at no additional costs. A
free subscription to HomePass is included.
Yes, you can purchase additional pods from Dryden Fiber.
No, you can use own self supported WiFi device or router. Please note that Dryden Fiber support is
limited to the supported Fiber Modem and a single PlumeSuper Pod provided.
Dryden Fiber does not require a long-term contract for residential service.
No. Dryden Fiber provides internet service only. Third-party services can be used for phone and
television provided over Dryden Fiber.
Yes, you can prepay and use a seasonal hold on your account.
Dryden Fiber provides support by phone.
All customers are billed on the 1st of the month for the coming month’s service. Invoices are emailed to the email address provided. Invoices can also be viewed on the customer’s billing portal.
All customers receive an email before their first invoice with a link to set up their login to the billing portal. Please check your spam or junk folders for this email. It is not uncommon for email platforms to consider them spam. If you did not receive the email, please email billing@drydenfiber.com to request the link be resent.
Once a customer sets up their login, the billing portal is where a current customer can add or change a payment method and view invoices and payment receipts. https://thetownofdryden.mybillsystem.com/ManagedPortal/Account/Login (opens in a new tab)
The amount billed will depend on your selected package (residential or business) and selected speed (between 400Mbps and 2Gbps) and if you had any additional Plumes devices installed. All billing for Plume devices is a one-time charge.
All invoices and payment receipts are emailed to the email address on file. They can also be found when a customer logs in to the billing portal.
If you have any changes to your personal information (name, address, email, or phone), please send these changes to billing@drydenfiber.com
Customers can change their payment information by logging into the billing portal and making the necessary changes.
All billing questions can be directed to billing@drydenfiber.com
Dryden Fiber accepts all credit cards and bank ACH payments.
There is no contract for Dryden Fiber service. For any cancellation due to a move, change in circumstances please call our support line 607-844-8888, Option 2 for Dryden Fiber. The support team will work with you to end your service. The support team will also let the billing team know to end your billing at the end of month when the service is turned off.
Yes. Dryden Fiber encourages auto-pay to avoid service interruptions.
Dryden Fiber provides billing support by phone, though email is faster: billing@drydenfiber.com.